Privacy Policy

Introduction

PackCraft Industries, Inc. ("PackCraft", "we", "us", or "our") operates this website and provides custom packaging services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our services.

We believe privacy is a fundamental right. We collect only what we need, protect it rigorously, and never sell it to third parties.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By accessing our website, you consent to the practices described here.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you:

• Request a quote or submit a contact form
• Place an order or create an account
• Subscribe to our newsletter
• Upload artwork or design files
• Communicate with our support or sales team

This may include your name, business name, email address, phone number, shipping address, billing information, and project specifications.

Information Collected Automatically

When you visit our site, we automatically collect certain technical data:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Device type, operating system, and screen resolution

How We Use Your Information

We use the information we collect to:

1. Process and fulfill your packaging orders
2. Communicate with you about your order status and delivery
3. Provide customer support and respond to inquiries
4. Send promotional communications (with your consent)
5. Improve our website, services, and user experience
6. Detect fraud and maintain site security
7. Comply with legal obligations

We will never use your personal information for purposes that are incompatible with those stated above without obtaining your explicit prior consent.

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share it only with:

• Service providers — payment processors, shipping carriers, cloud hosting providers, and email platforms who assist us in operating our business
• Business partners — manufacturing facilities and logistics partners necessary to fulfill your order
• Legal authorities — when required by law, court order, or to protect our rights
• Business successors — in connection with a merger, acquisition, or sale of assets, with appropriate notice

All third-party partners are contractually required to protect your data and use it solely for the purposes we specify.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience. For full details, please review our Cookie Policy. In summary:

• Essential cookies — required for the site to function (e.g., session management)
• Analytics cookies — help us understand how visitors use our site
• Marketing cookies — used to deliver relevant advertisements

You can control cookie preferences through your browser settings or our cookie consent tool.

Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations:

• Order records and transaction data: 7 years (tax and accounting requirements)
• Customer account information: Until account deletion + 1 year
• Marketing contact information: Until opt-out + 30 days
• Website analytics data: 26 months

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data under certain circumstances
• Portability — request a machine-readable copy of your data
• Objection — object to processing based on legitimate interests or for direct marketing
• Restriction — request restriction of processing in certain situations

To exercise any of these rights, please contact us at privacy@packcraft.com. We will respond within 30 days.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Strict access controls and employee training
• Incident response procedures

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by:

• Posting the updated policy on this page with a revised "Last updated" date
• Sending an email notification to registered account holders
• Displaying a prominent notice on our website

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

• Email: privacy@packcraft.com
• Mail: PackCraft Industries, Inc., 1220 Harbor Blvd, Los Angeles, CA 90012
• Phone: +1 (213) 712-8070 (Mon–Fri, 9am–6pm PST)

We take all privacy concerns seriously and commit to responding to every inquiry within 5 business days.